Production Management, Media

2024-06 -

Leads end‑to‑end media production processes, coordinating creative concepts, on‑set direction, and post‑production delivery. Oversees cross‑functional teams of cinematographers, editors, and designers to ensure artistic vision aligns with client expectations. Implements production workflows and resource allocation strategies that reduce turnaround time by 15 %. Utilises project management tools to track milestones, budgets, and deliverables. Ensures compliance with safety and quality standards throughout the production lifecycle.

Customer Service Representative

Raya CX

2023-12 - 2024-03

Provided multilingual support to customers via phone and chat, resolving technical and billing inquiries. Utilised CRM software to log interactions and track resolution metrics, achieving a 92 % satisfaction rating. Collaborated with cross‑departmental teams to streamline escalation procedures, reducing average handling time by 20 %. Trained new agents on service standards and communication best practices.

Video Editor

EgyProSoft

2023-03 - 2023-10

Edited promotional videos and corporate documentaries using Adobe Premiere Pro and After Effects. Managed the full post‑production pipeline, including color grading, sound design, and final rendering. Coordinated with directors and producers to incorporate feedback, delivering final cuts within tight deadlines. Implemented workflow automations that cut editing time by 10 %.

IT Specialist

EgyProSoft

2022-08 - 2023-03

Maintained internal IT infrastructure, including servers, networks, and workstations. Provided technical support for software used in media production, ensuring minimal downtime. Conducted system upgrades and security audits, improving overall system reliability by 25 %. Trained staff on best practices for data backup and asset management.

IT Helpdesk

EgyProSoft

2021-12 - 2022-08

Handled first‑line technical support tickets for employees, resolving hardware and software issues. Documented solutions in a knowledge base, reducing repeat incidents. Assisted in the rollout of new collaboration tools, facilitating smoother communication across departments.

Sales Representative

Hi‑Tech Store

2017-05 - 2017-12

Promoted consumer electronics and accessories, achieving monthly sales targets consistently. Provided product demonstrations and technical explanations to customers, enhancing purchase confidence. Managed inventory records and coordinated with suppliers for timely stock replenishment.

Photographer

Freelancer

2016-06 - 2017-01

Delivered professional photography services for events, tourism, and commercial clients in Sharm El‑Sheikh. Managed end‑to‑end workflow from client briefing to post‑processing using Adobe Lightroom. Built a client base through social media marketing, resulting in repeat contracts.