Customer Service Associate

About the role

The Customer Service Associate is the first point of contact for HSBC customers in a branch environment. You will deliver personalised, friendly, and efficient service while ensuring all transactions are handled accurately and securely.

Key responsibilities

• Greet and assist customers, identifying their needs and offering appropriate solutions.
• Process cash withdrawals, deposits, and other banking transactions in line with security and compliance standards.
• Promote the use of direct banking channels and cross‑sell relevant products and services.
• Support the sales floor, teller counter, and customer service desk as required.
• Maintain compliance with internal controls, audit requirements, and regulatory guidelines.

Required profile

• High school diploma or equivalent.
• Strong numerical ability and attention to detail.
• Excellent customer‑service orientation and a professional demeanor.
• Team player who can build good working relationships.

Required skills

• Basic computer proficiency.

What we offer

• Opportunity to work for a global banking leader.
• Training and development to support career growth.
• Dynamic, customer‑focused work environment.