Lead Waiter

About the role

We are looking for a confident, service‑oriented Lead Waiter to join our Food & Beverage team at The Loren. In this key position you will guide the front‑of‑house team, uphold service standards and ensure a memorable dining experience for guests.

Key responsibilities

• Lead and support the waitstaff team during service, ensuring high standards are consistently maintained.
• Train and mentor new waitstaff in service protocols, menu knowledge, and POS system usage.
• Address guest concerns or complaints promptly, using sound judgment and conflict‑resolution skills.
• Maintain deep knowledge of menu offerings, wine pairings, and beverage options to guide guest selections.
• Oversee setup, breakdown, cleanliness, and readiness of the assigned outlet or section.
• Collaborate with kitchen and bar teams to ensure seamless coordination during service.
• Operate POS systems (e.g., Micros) efficiently, including handling transactions and self‑cashiering when needed.

Required profile

• Minimum of 2 years' experience as a Food & Beverage Server or 1 year as a Lead Waiter in a fine‑dining or luxury hotel restaurant setting.
• Strong understanding of food and beverage service, with a passion for hospitality and attention to detail.
• Proficient in POS systems (Micros or similar); self‑cashiering experience preferred.
• Excellent communication, leadership, and interpersonal skills.
• Ability to multitask in a fast‑paced environment while maintaining composure and professionalism.
• Vast knowledge of wines and beverage pairings is a strong asset.

Required skills

• Micros POS system operation
• Self‑cashiering using POS