Operational Resilience & Support Manager – Securities Services

About the role

HSBC is seeking an Operational Resilience and Support Manager for its Securities Services division in Bermuda. The role will oversee third‑party oversight, business management, operational resilience and fund administration activities, working closely with senior management and cross‑functional teams.

Key responsibilities

• Support delivery of country priorities and implementation of global/region business management initiatives.
• Host and participate in governance forums focused on risk and control issues.
• Manage business impact assessments, exercises and enterprise‑wide risk assessments.
• Document, implement and embed new or changed policies and procedures.
• Support controls effectiveness testing, audit remediation and system updates.
• Lead governance, monitoring and administration of risk‑related matters.
• Foster strong relationships across the business and supporting functions.
• Drive improvements to existing processes and manage competing priorities without compromising quality.

Required profile

• Strong understanding of HSBC structure/process and the securities services industry.
• Experience in operations, business management, risk or governance roles.
• Excellent verbal and written communication skills.
• Flexible, adaptive and responsive with solid planning and prioritisation abilities.
• Demonstrated teamwork, focus, drive and determination.

Required skills