Reservations Agent

About the role

The Reservations Agent handles guest and travel‑agent communications regarding bookings, processes reservations through multiple channels, and supports front‑office operations at The Loren Hotel in Bermuda.

Key responsibilities

• Process reservations received by mail, telephone, fax, telex, cable or central reservation system.
• Create and maintain reservation records by arrival date and alphabetical order.
• Prepare and send confirmation letters and promptly manage cancellations and modifications.
• Process advance deposits and apply the hotel’s credit policy to each booking.
• Prepare expected arrival lists for the front office and assist with preregistration activities.
• Monitor deposit requirements and handle daily correspondence related to reservations.
• Open and close room availability on GDS, IDS channels and the hotel website, and configure rates in the PMS.
• Communicate reservation details to the front desk and support reception duties when needed.
• Address guest complaints and strive to resolve issues promptly.

Required profile

• Minimum two years of front‑office experience in reception, concierge or an administrative role.
• Previous hotel experience preferred, with familiarity with OPERA, RDPWin PMS or similar platforms.
• Excellent interpersonal and communication skills with a strong guest‑service focus.
• Strong attention to detail, ability to multitask and perform well under pressure.
• Ability to work independently while maintaining high professional standards.
• Professional presentation and genuine passion for hospitality.
• Knowledge of local attractions and guest services is an asset.
• Flexibility to work shifts, including weekends, nights and public holidays.

Required skills

• OPERA property management system.
• RDPWin PMS.