Security Officer - Luxury Resort

About the role

Fairmont Southampton, Bermuda's largest resort, is hiring a Security Officer to report to the Director of Security. The role protects the safety and security of guests, employees and assets by patrolling the premises, monitoring security systems, controlling access points and responding to incidents and emergencies. It also enforces hotel policies and delivers professional, guest-focused service.

Key responsibilities

• Patrol the hotel premises continuously, 24 hours a day, and monitor CCTV, alarm and surveillance systems
• Keep all entry and exit points secure and free from obstruction, and proactively watch guest and visitor behaviour
• Respond promptly to incidents such as theft, vandalism, disturbances, fire and medical emergencies, and act as a member of the Emergency Response Team
• Control keys and access credentials, secure restricted areas and support loss prevention
• Write incident reports, daily logs and security records, and liaise with other departments and local emergency services
• Assist guests with directions and inquiries, and handle lost and found items securely
• Enforce hotel policies, follow health, safety and fire prevention regulations, and take part in ongoing security training

Required profile

• At least 1 year of experience in a security or related safety role; hospitality or hotel security experience is an asset
• High school diploma or equivalent
• CPR, First Aid or basic fire safety certification is desirable
• A valid security licence or certification as required by local law may be needed
• Ability to work varied shifts, including nights, weekends and holidays

Required skills

• Understanding of security principles, safety practices and emergency response procedures
• Observation, surveillance, problem-solving and decision-making skills
• Professional communication and interpersonal skills, calmness under pressure
• Physical fitness to stand and patrol for long periods

What we offer

• Complimentary upgrades, extended stays and discounted stays across Fairmont and Raffles properties, plus dining and wellness discounts
• Growth opportunities, mentorship and international mobility
• Health insurance, retirement savings plans and wellness programmes
• Worldwide travel discounts and preferred rates across the Accor portfolio