Senior IT Support Administrator

About the role

The Senior IT Support Administrator will ensure that all computer systems, workstations, hardware and software across Coralisle Group Ltd. are properly maintained and operational. You will act as the first point of contact for IT incidents and service requests, delivering timely resolutions in line with the company’s Service Level Agreements.

Key responsibilities

• Log and resolve IT incidents and service requests through the Help Desk system, adhering to SLA targets.
• Configure and deploy workstations, laptops, phones, email accounts and access to insurance applications for new users.
• Troubleshoot hardware, software, network, telecommunication, printer, scanner and PBX issues.
• Perform scheduled and emergency maintenance on desktops, laptops, printers, projectors, TVs and telephones.
• Maintain the Global CG Address Book with accurate employee contact details.
• Procure, track and manage inventory of IT equipment and consumables.
• Coordinate with Head Office on networking, telecommunications and system issues.
• Provide orientation and training on Microsoft Outlook, Teams, telephone and voicemail for new staff.
• Support IT aspects of projects and initiatives across the group.

Required profile

• Degree in Information Technology, Computer Science or equivalent qualification.
• Relevant CompTIA certifications (A+, Network+, Internet+, Server+, Security+).
• Microsoft certifications in Azure, SharePoint, AVD or Microsoft 365 are advantageous.
• Cisco or Fortinet/FortiGate certifications are a plus.

Required skills

• CompTIA A+
• CompTIA Network+
• CompTIA Internet+
• CompTIA Server+
• CompTIA Security+
• Microsoft Azure
• Microsoft SharePoint
• Microsoft AVD
• Microsoft 365
• Cisco networking
• Fortinet FortiGate
• Microsoft Outlook
• Microsoft Teams
• PBX administration