Executive Assistant

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for an Executive Assistant who reports to the General Manager. The role provides administrative, operational and strategic support to the General Manager, Hotel Manager and the Executive Committee, acting as the central coordination point for the Executive Office while protecting confidentiality and upholding Fairmont's luxury standards.

Key responsibilities

• Manage the General Manager's calendar, schedules, priorities and travel logistics
• Coordinate all Executive Office communication, including correspondence, calls, emails, briefing notes and written materials
• Prepare, refine and proof presentations, reports and executive summaries to brand standards
• Maintain confidential documents, approvals, contracts, executive records and compliance files
• Process and reconcile expenses, invoices and financial documentation for the Executive Office
• Support Executive Committee initiatives by gathering data, preparing documentation and tracking deadlines
• Liaise with internal departments and coordinate property meetings, agendas, minutes and follow-up
• Welcome and assist VIPs, owners, government officials and travel partners, and handle sensitive guest inquiries or complaints on behalf of the General Manager
• Prepare itineraries and hospitality arrangements for high-level visits and inspections
• Represent the Executive Office at meetings, events and communications, and support executive events, retreats and special projects
• Ensure all Executive Office messaging reflects the Fairmont and Accor brand voice

Required profile

• Diploma or degree in Business Administration, Office Management, Hospitality or a related field preferred
• Minimum 5 years of experience in executive-level administrative support, preferably in luxury hospitality
• Proven success managing complex schedules, confidential information and multi-stakeholder communication
• Experience with senior leadership, VIP clientele and external partners is an asset
• Ability to work independently, adapt quickly and perform under pressure; flexibility to work outside standard business hours

Required skills

• Advanced proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)
• Excellent written and verbal communication and presentation formatting
• Strong organisational and time management skills

What we offer

• Complimentary upgrades, extended stays and discounted stays across Fairmont and Raffles properties
• Special dining and wellness discounts
• Health insurance, retirement savings plans and wellness programs
• Worldwide travel discounts and preferred rates
• Growth opportunities, mentorship and international mobility