Front Desk Coordinator

About the role

This role is essential to delivering an exceptional patient experience by managing daily front‑office operations in a medical practice. The Front Desk Coordinator greets patients, handles calls, schedules appointments and ensures accurate record‑keeping.

Key responsibilities

• Answer all incoming calls courteously, relay messages and coordinate with patients and families.
• Schedule doctor, laboratory, ultrasound and referral appointments.
• Check‑in patients, process billing through the IMS electronic medical record system, and verify insurance and contact details.
• Collect payments, manage cash floats and credit‑card transactions accurately.
• Follow up on outstanding balances and ensure results, requisitions and correspondence are filed promptly in the EMR.
• Manage patient flow at the reception desk and perform additional administrative duties as directed.

Required profile

• Associate’s or Bachelor’s degree in a health‑related or business field.
• 2–3 years of technical or front‑office experience in a medical setting.
• Excellent interpersonal communication skills and ability to work both independently and as part of a team.
• Familiarity with medical terminology and electronic medical records is an asset.