Meetings and Special Events Manager

About the role

The St. Regis Bermuda Resort is looking for a Meetings and Special Events Manager to prepare event documentation and coordinate with Sales, property departments and customers so that events run smoothly from pre-event through to post-event. The role mainly covers events of average complexity and ensures a seamless handover from sales to service and back to sales, while spotting upselling opportunities.

Key responsibilities

• Manage event logistics and operations: follow procedures, collaborate with colleagues, greet customers during the event and hand off details to the Event Operations team.
• Ensure billing accuracy, review bills with clients before the final invoice, and manage group room blocks and meeting spaces for average to large groups.
• Act as liaison between field salespeople and customers, take part in site inspections and help with the sales process.
• Provide exceptional customer service: oversee the customer experience from file turnover through to post-event, follow up after the event, handle guest complaints and encourage the same standard among employees.
• Lead pre- and post-event meetings for assigned groups and facilitate meetings such as Banquet Event Orders and block reviews.
• Support sales and marketing: assist in the sales process, forecast group sleeping rooms and event revenue (catering and audiovisual), and up-sell products and services.
• Review comment cards and guest satisfaction results with employees, give feedback and help develop corrective action plans.

Required profile

• High school diploma or GED, with 1-2 years of experience in event management or a related field.
• Or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major, with at least 1 year of event management experience.