Service Manager (Automotive After-Sales) - Expat, Bermuda

About the role

Gatesource HR is recruiting a Service Manager for an automotive after-sales business in Bermuda. The post-holder oversees the daily operations of the service and repair department, manages a team of technicians and service advisors, and ensures high standards of customer service, efficient workshop operations and quality vehicle maintenance.

Key responsibilities

• Manage and oversee the service department, including scheduling, job assignments, productivity and quality control.
• Ensure service and repair work is completed efficiently and on time to meet customer expectations.
• Maintain quality control standards and make sure the team follows best practices and service level agreements.
• Develop, manage and achieve the department budget, including operational planning and resource allocation.
• Liaise with customers, explain technical matters and advise them; collaborate with other department managers and communicate with vehicle manufacturers or distributors on technical issues.
• Ensure proper understanding and management of manufacturer warranty procedures and submissions.
• Mentor and train apprentices, technicians and service advisors.
• Maintain accurate service records, give regular operational reports to management and identify process improvements.

Required profile

• Minimum of 7 years' experience as a Service Manager or in a similar leadership role in the automotive service industry.
• Proven experience managing and developing a team of technicians and service advisors.
• Ability to work in a fast-paced, deadline-driven environment, with strong problem-solving and decision-making skills.

Required skills

• Strong technical knowledge of automotive servicing and repair, including diagnosing and troubleshooting complex issues.
• Excellent customer service and communication skills, able to explain technical matters to non-technical clients.
• Proficiency with automotive diagnostic systems, repair software, inventory management systems and Microsoft Office tools.