Barista / Coffee Shop Counter Attendant

About the role

Hamilton Princess & Beach Club, Bermuda's only luxury urban resort, is hiring a Barista / Coffee Shop Counter Attendant. The role reports to the coffee shop assistant manager and covers making coffee and other drinks, serving guests at the counter and tables, and running the coffee bar during opening and closing.

Key responsibilities

• Prepare handcrafted espresso-based beverages, brewed coffees, cold drinks, nitro drinks, smoothies and teas with precision and consistency
• Grind, dose and extract espresso; calibrate espresso machines and keep all coffee equipment clean and functional
• Rotate beans, monitor freshness and keep adequate stock of ingredients, milk alternatives, syrups and garnishes
• Serve guests warmly and efficiently, make beverage recommendations and handle high-volume periods
• Set up the espresso bar, cold bar and condiment areas, and prepare and serve pastries, sandwiches, salads, smoothies and grab-and-go items
• Maintain retail displays to brand standards and keep service areas, equipment and counters clean
• Process transactions, manage the float and reconcile cash at the end of each shift
• Keep accurate inventory, complete daily requisitions and report out-of-stock items to the serving team and supervisor
• Carry out opening and closing duties, follow Accor, local government, WHO and EHC safety and sanitation standards, and perform other duties assigned by the department

Required profile

• Previous barista or specialty coffee experience required
• Passion for coffee craft, with knowledge of beans, grinding and extraction
• Excellent communication and guest service skills, able to stay calm and courteous in a busy atmosphere
• Strong organisation and reliability, able to work early mornings, evenings, weekends and holidays
• Ability to work under pressure and in a team with minimal supervision

Required skills

• Espresso preparation and machine calibration
• Silverware / POS experience is an asset