Director, Learning

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for a Director, Learning to lead its learning and development function. The role covers the strategic planning, design, delivery and evaluation of all training and career development initiatives, so that colleagues at all levels have access to quality training, career pathways and growth opportunities.

Key responsibilities

• Develop and run the resort's learning strategy in line with People & Culture and business objectives, including annual learning needs analyses and a yearly learning plan covering mandatory, brand, operational, service, leadership and compliance training.
• Design and deliver blended training programs (classroom, on-the-job, e-learning, coaching) and brand-standard programs such as service culture, Safety, Guest Experience and orientation.
• Lead new-hire onboarding and early-tenure orientation programs, and maintain training records, compliance reporting and LMS systems.
• Support leadership development through coaching, workshops and mentoring, and help build succession plans and career-pathing tools.
• Evaluate training effectiveness, monitor compliance training and continuously improve programs based on feedback and guest insights.
• Maintain partnerships with Bermuda College, Workforce Development and other institutions, and liaise with training vendors for workshops and certifications.

Required profile

• 10+ years of progressive experience in learning and development, talent development, training or HR, ideally in luxury hospitality or service-driven industries.
• Bachelor's degree in Human Resources, Organizational Development, Education, Business Administration, Hospitality Management or a related field.
• Professional certifications in L&D (e.g. CPLP, ATD, CIPD, coaching, instructional design) are a strong asset.
• Ability to work non-standard hours and take part in events and resort-wide initiatives.

Required skills

• Adult-learning principles, instructional design and facilitation.
• Microsoft Office, LMS platforms and digital learning tools.
• Strong presentation, communication, organization and project-planning skills.

What we offer

• Complimentary upgrades, extended stays and discounted stays across Fairmont and Raffles properties, plus dining and wellness discounts.
• Growth, mentorship and international mobility opportunities.
• Health insurance, retirement savings plans and wellness programs.
• Worldwide travel discounts and preferred rates.