Event Sales & Services Manager

About the role

Hamilton Princess & Beach Club, Bermuda's only luxury urban resort, is hiring a full-time Event Sales & Services Manager. Reporting to the Director, Event Sales & Services, the role covers direct sales to the local client market and oversees Group, Wedding and Social Events, ensuring Banquet Event Orders and Group Resumes are accurate.

Key responsibilities

• Solicit new business from the local client market through direct sales outreach and sales activations.
• Oversee and manage Group, Wedding and Social Events with the operational teams when assigned.
• Keep Banquet Event Orders and Group Resumes accurate and complete, and respond to inquiries promptly according to Accor standards.
• Start the Event Services booking process: create account bookings, set up departmental files and notify clients of guest and client inquiries.
• Prepare proposals and contracts, coordinate group programme details, and follow up on deposits and deadlines.
• Manage custom projects such as wedding menus, event diagrams and seating floorplans, and extend site inspections and walk-in queries.
• Ensure Health & Safety compliance and adherence to the Sustainability Partnership Program.
• Maintain the Opera Sales & Catering database and perform daily, weekly and monthly administrative tasks for the Event Division.
• Work with the Group Rooms Specialist on VIP arrival times and status, attend BEO and Resume meetings, and take part in daily operations and weekly leadership meetings.

Required profile

• Minimum of three years' experience in weddings and events is preferred; experience in a large hotel sales environment is required.
• Bachelor's degree in Hotel Management or equivalent hospitality experience is a definite asset.
• Ability to work evenings and weekends as necessary, and to sit 6-8 hours a day with light to medium activity.

Required skills

• Strong computer literacy with MS Office (Excel, Word, PowerPoint, Outlook).
• Opera knowledge required.
• High energy, organisation, written and verbal communication, and ability to multitask in a busy environment.