Fairmont Gold Manager

About the role

Hamilton Princess & Beach Club, Bermuda's only luxury urban resort, is looking for a Fairmont Gold Manager. Reporting to the Director of Rooms, the manager oversees all guest service and guest satisfaction for the Fairmont Gold department, keeping Fairmont Gold standards of service and operational procedures in line. The position is full-time.

Key responsibilities

• Monitor and develop the physical Fairmont Gold product, and track and forecast daily, weekly and monthly occupancy to plan the department
• Handle all Fairmont Gold guest comments, manage the guest history system and keep guest information up to date
• Build strong guest relationships to ensure loyalty, and work with the Revenue Manager, Reservations Manager, Sales Manager and Director of Front Office Operations to maximise revenue (out-of-order rooms, sell-outs, special room projects)
• Train and develop the Fairmont Gold team, coordinate training schedules with work schedules and conduct timely performance evaluations with coaching
• Be accountable for operational costs and expenses, including the monthly profit and loss statement and budget adherence
• Supervise colleagues and departments serving Fairmont Gold, attend department communication meetings and help recruit, hire and motivate staff
• Maintain proper par stock of equipment, food and beverage supplies and dry goods, and work with the Fairmont Gold Manager on JD Power, EOS and Success Share goals
• Follow all health and safety guidelines set by Accor, local government and international bodies such as the WHO and CDC

Required profile

• A degree or diploma in hospitality management is an asset
• Minimum of four years of hotel concierge, Fairmont Gold or front office experience, including at least two years of managerial experience
• Proven leadership, employee relations and guest service skills
• Excellent organisational, written and verbal communication and interpersonal skills

Required skills

• Operational knowledge and proficiency in front office systems (Property Manager)