Retail Advisor - Point of Sale

About the role

DHL is looking for a dynamic point-of-sale agent who boosts shipment volume and revenue. The role covers payment processing, shipment acceptance, billing adjustments, passport handling and delivery, as well as customer engagement and upselling. It is based at a retail counter in Bermuda.

Key responsibilities

• Accept and register payments for all DHL services, and collect and record payments according to company procedures.
• Accept outbound shipments from customers, inspect each shipment and deliver them following safety standards.
• Process and adjust billing and service complaints, and handle passport processing, including assigning AWBs and accounting for passports received from embassies.
• Respond to customer queries with accurate information on customs requirements, transit times and prices, and advise on destination-country documentation.
• Identify opportunities to sell insurance, time-definite and other value-added services, and promote company channel-growth initiatives.
• Know the area within a 3 km radius of the counter, identify potential business customers and track daily objectives and KPIs.
• Follow guides, rules and procedures, report progress and incidents to the supervisor, and control the security, order and cleanliness of the shop.

Required profile

• 2 years of experience in customer service.
• Security clearance from the Bermuda Police Service and Bermuda Customs.
• Experience in retail counter management or upselling and cross-selling.

Required skills

• Professional etiquette and strong written and verbal communication skills.
• Computer literacy.
• Ability to upsell and cross-sell based on customer needs.