Strategic Delivery Manager

About the role

The Strategic Delivery Manager supports the GCOO and IWPB leadership teams in delivering strategic priorities that align with HSBC’s Group Strategy. The role combines strategic analysis, project management, performance reporting and governance support across key initiatives.

Key responsibilities

• Support strategic reviews, planning activities and ad‑hoc projects aligned with leadership priorities.
• Analyse business performance, strategic priorities and management information.
• Prepare and maintain performance reporting, scorecards and Annual Operating Plans.
• Provide project‑management support for strategic transformation initiatives, tracking milestones, dependencies, risks and actions.
• Support governance forums and committees, representing the relevant business area and maintaining governance processes.
• Investigate reporting variances and resolve issues affecting business performance.
• Monitor external service providers to ensure agreed service levels are met.
• Foster collaboration across GCOO and IWPB teams and build effective stakeholder relationships.

Required profile

• Experience in strategic planning, business management, transformation or project delivery.
• Strong analytical and problem‑solving abilities with a focus on business performance data.
• Experience preparing management information, scorecards and operating plans.
• Proven ability to create governance reports and manage stakeholder communications.

Required skills

• Advanced Microsoft Excel – VLOOKUP, lookup functions, pivot tables, advanced formulas.
• Excel data visualisation – charts, graphs and reporting dashboards.