Golf Operations Manager

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for a Golf Manager to report to the Director of Leisure & Recreation. The role covers the day-to-day operation of the golf department, delivering an exceptional experience for members, resort guests and visitors, combining operational leadership, guest engagement, team development and commercial awareness.

Key responsibilities

• Oversee daily golf operations, from arrival to completion of play, keeping guest touchpoints to Fairmont service standards and monitoring guest feedback and service recovery
• Manage tee times, player flow, course access, golf services and the cleanliness of the golf shop, practice areas and clubhouse
• Work with the Golf Superintendent on course conditions, budgets, ordering and course work
• Lead, coach and develop the golf team, coordinate staffing and scheduling, and support recruitment, onboarding and performance management
• Organise and run tournaments, group outings, clinics and special events, coordinating with Conference Services, Catering, Sales and F&B
• Support departmental revenue, expense and profitability goals, monitor tee-time utilisation, retail sales and inventory, and ensure accurate cash handling and reporting
• Maintain compliance with hotel policies, golf procedures, safety requirements and brand standards

Required profile

• Minimum 3 years of experience in golf operations, golf management or luxury hospitality
• Previous supervisory or leadership experience required
• Experience with resort golf, tournaments, retail, tee-time management and guest/member services preferred
• Post-secondary education in Golf Management, Hospitality, Business or a related field is an asset
• PGA/LPGA membership or recognised golf professional qualification is an asset and may be required depending on the scope of the role
• Ability to work varying schedules, including early mornings, evenings, weekends, public holidays and peak periods, and to spend extended periods outdoors

Required skills

• Excellent knowledge of golf operations, etiquette and the member/guest journey
• Commercial awareness of revenue, retail, inventory and operational performance
• Proficiency with Microsoft Office and golf tee-time, POS and inventory systems

What we offer

• Benefits such as complimentary upgrades, extended stays, discounted stays across Fairmont and Raffles properties, and dining and wellness discounts
• Growth and development opportunities, mentorship and international mobility
• Health insurance, retirement savings plans and wellness programmes
• Worldwide travel discounts and preferred rates across the Accor portfolio