Reservations & Revenue Manager

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for a Reservations & Revenue Manager to join its Commercial team. The role reports directly to the Assistant Director of Revenue Management and oversees the day-to-day operations of the Reservations Department (Leisure and Group), supporting revenue strategy across all distribution channels, pricing accuracy, inventory control and third-party and OTA relationships.

Key responsibilities

• Lead the Reservations Department: oversee bookings, modifications, cancellations and group blocks, train and support executives, and deliver a seamless booking experience.
• Support revenue management: help set pricing and forecasting strategies, load inventory and pricing correctly across CRS, PMS, OTA extranets and GDS, and analyse demand and market trends.
• Manage relationships with OTAs, wholesale partners and third-party platforms, and ensure rate parity and content accuracy.
• Work with Accor Global Reservations, Royal Service and Central Reservation Offices to improve call conversion and availability accuracy.
• Support group blocks, rooming lists and inventory controls, and help Sales, Marketing and PR with promotions and package configuration.
• Coach colleagues on upselling and cross-selling, monitor guest feedback and handle VIP reservations and escalations.
• Produce and analyse pickup, pace, no-show and cancellation reports, and contribute to monthly and annual business planning.

Required profile

• Minimum 2 years of experience in Reservations and/or Revenue Management; luxury hotel or resort experience preferred.
• Strong familiarity with distribution channels, OTA management and call center operations.
• Ability to interpret data, manage multiple priorities and work under pressure in a multicultural environment.
• Flexibility to work evenings, weekends, holidays and extended hours.

Required skills

• Ideas RMS, Opera PMS, Opera Sales & Catering/Delphi, Passkey, CRS/Channel Managers and OTA extranets (Booking.com, Expedia) preferred.
• Revenue management principles, forecasting and market segmentation.

What we offer

• Complimentary upgrades, extended stays and discounted stays across Fairmont and Raffles properties, plus dining and wellness discounts.
• Growth, mentorship and international mobility opportunities.
• Health insurance, retirement savings plans and wellness programs.
• Worldwide travel discounts and preferred rates across the Accor portfolio.