Senior Banquet Maitre'D

About the role

Hilton Hamilton Princess & Beach Club, Bermuda's only luxury urban resort, is hiring a full-time Senior Banquet Maitre'D who reports to the Food & Beverage Director. The role covers directing and managing all banquet department activity, overseeing events from set-up to clean-up, and maintaining the quality and cleanliness of banquet facilities.

Key responsibilities

• Direct and manage all banquet department activity, ensuring service standards are followed
• Oversee banquets and events, including set-up, food presentation, serving and clean-up, with attention to detail and quality
• Maintain clean and orderly back areas, pre-function areas and storage areas
• Inspect table place settings, including table linen, china, glass, silverware and condiments
• Follow the annual budget, ensure accurate financial reporting and record accurate billing for each banquet meeting
• Respond promptly and professionally to guest requests and concerns, and coordinate with other departments for requested services
• Take responsibility for banquet facilities, including cleanliness, repair and maintenance, and report deficiencies
• Attend daily banquet event order meetings and pre-conference client meetings
• Train and coach banquet staff, run regular departmental meetings and balance operational, administrative and colleague needs
• Follow outlet policies, procedures, service standards and food safety and sanitation policies

Required profile

• Undergraduate degree in Food & Beverage or Hotel Management preferred
• Three years' experience in a supervisory role in a luxury hotel or fine dining restaurant
• Proven track record of high guest and colleague satisfaction
• Experience training new and developing teams is an advantage
• Ability to stay calm and courteous in a busy, fast-paced environment
• Willingness to work extended hours, including evenings, public holidays and weekends

Required skills

• Strong beverage knowledge, particularly of wines, strongly preferred
• Knowledge of Silverware, Opera and Birchstreet is an asset
• Excellent communication, interpersonal and teamwork skills
• High initiative, organization and administrative skills