Assistant Director of Housekeeping

About the role

Hilton Hamilton Princess & Beach Club, Bermuda's only luxury urban resort, is recruiting an Assistant Director of Housekeeping. Reporting to the Director of Housekeeping, the role leads the Housekeeping team toward exceptional guest service and employee satisfaction, while ensuring rooms, public spaces and employee areas are well furnished and maintained.

Key responsibilities

• Lead and coach the Housekeeping team, and develop and implement all departmental training programs
• Develop departmental policies and procedures for cleanliness, maintenance and aesthetics, and organize areas of responsibility to meet budgeted payroll costs
• Ensure staff planning, hiring, training and development, and maximize employee productivity
• Provide expense and capital expenditure recommendations and reports, including the annual Rooms Division profit plan submission
• Prepare monthly reports on preventive maintenance and loss/usage analysis per occupied room across labor, chemicals, guestroom supplies, linen, laundry and contract cleaning
• Forecast future expenditures through good record keeping, purchasing and inventory control, and recommend capital projects and special maintenance programs to the Director of Rooms
• Participate in Health and Safety initiatives and build strong working relationships with Laundry, Front Office, Chief Engineer and Director of Food & Beverage
• Promote recycling of guest amenities and products

Required profile

• University degree or Hotel Management Diploma preferred
• Minimum 5 years of experience in a Housekeeping management capacity
• Proven leadership, delegation and decision-making skills

Required skills

• Strong organizational and administrative skills
• Excellent written and verbal communication
• Ability to work in a fast-paced, changing environment