Transient Coordinator

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for a Transient Coordinator to join its Reservations & Revenue team. Reporting to the Reservations & Revenue Manager, the role manages and optimizes individual leisure guest bookings (FIT), delivers personalized service and contributes to hotel revenue and guest satisfaction. Candidates apply through the company's application process, which includes a mandatory questionnaire.

Key responsibilities

• Handle incoming FIT reservations by phone, email and online requests, giving accurate and prompt confirmations
• Offer resort packages, add-ons and upsells to enhance the guest experience and maximize revenue
• Respond quickly to guest inquiries before, during and after their stay
• Keep room inventory, rate codes and availability correct in the PMS and CRS, and help forecast demand to optimize occupancy and ADR
• Apply dynamic pricing for FIT segments under the guidance of the Revenue team
• Collect guest preferences and special requests, maintain guest profiles and coordinate pre-arrival communication
• Work with Front Desk, Concierge, Spa, Golf, F&B, Activities and Housekeeping, and support the Reservations team during peak periods
• Maintain reservation records, generate reports on trends and cancellations, and comply with data protection policies

Required profile

• 2+ years of experience in reservations, front office, guest services or hospitality sales, ideally in a luxury hotel or resort
• Bachelor's degree in Hospitality Management, Tourism, Business or a related field preferred; equivalent experience may substitute
• Experience with individual leisure bookings (FIT) is a strong asset
• Ability to work varied shifts, including evenings, weekends, holidays and peak seasons

Required skills

• Comfortable with PMS, CRS and reservation software
• Proficient in Microsoft Office, especially Excel, and data entry
• Strong organization, attention to detail, customer service and communication skills
• Sales-oriented mindset with ability to upsell

What we offer

• Complimentary upgrades, extended stays and discounted stays across Fairmont and Raffles properties
• Dining and wellness discounts
• Health insurance, retirement savings plans and wellness programs
• Travel discounts and preferred rates across the Accor portfolio
• Growth opportunities, mentorship and international mobility