Director, Discover Bermuda

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for a Director, Discover Bermuda to lead and grow its destination management business. The Director creates experiences that showcase the best of Bermuda and generates incremental revenue for the resort and DMC, covering destination experiences, transportation, excursions, off-site events, entertainment and incentive programs for resort guests, groups, weddings, corporate clients and external partners.

Key responsibilities

• Develop and execute the commercial strategy for Discover Bermuda and build partnerships with local attractions, transport providers, guides, entertainers, restaurants and other tourism partners.
• Create and curate Bermuda experiences, excursions, tours, transportation solutions, entertainment and off-site events, and identify new business with corporate groups, incentive programs, weddings, meeting planners, travel advisors and tour operators.
• Prepare budgets, forecasts and business plans, set pricing, packages and commissions, and drive revenue and profitability while controlling vendor costs and margins.
• Deliver destination experiences to a high standard, act as a senior point of contact for key clients, meeting planners, wedding professionals and VIPs, and gather feedback to improve them.
• Work with Events, Sales & Marketing, Food & Beverage, Rooms and Revenue Management, and collaborate with local tourism organisations and government stakeholders.
• Lead and coach the Discover Bermuda team, set performance expectations and ensure staffing and resources match seasonal demand and major group programs.

Required profile

• Minimum 5 years of progressive experience in destination management, tourism, hospitality, events, travel or related commercial roles.
• Proven experience developing partnerships, experiences and revenue-generating programs; experience with corporate groups, incentives, weddings, travel advisors or luxury leisure clients preferred.
• Bachelor's degree in Hospitality, Tourism, Business, Marketing, Event Management or a related field preferred.
• Strong knowledge of Bermuda's tourism, attractions, culture and hospitality landscape is highly desirable.
• Willingness to work evenings, weekends and holidays, and flexibility for seasonal demand and special events.

Required skills

• Commercial, sales, negotiation and relationship-building skills.
• Financial acumen: budgeting, forecasting, pricing and cost management.
• Proficiency with Microsoft Office and hotel, CRM or destination management systems.

What we offer

• Complimentary upgrades and extended stays.
• Discounted stays across Fairmont and Raffles properties.
• Dining and wellness discounts and other perks.