Groups & Event Reservations Specialist

About the role

Hamilton Princess & Beach Club, Bermuda's only luxury urban resort, is hiring a full-time Groups & Event Reservations Specialist who reports to the Reservations Manager. The role oversees group reservations, manages cut-off dates and rate restrictions, and acts as the main link between Reservations, Sales, Conference Services, accounting and Operations.

Key responsibilities

• Oversee the full operation of group reservations, ensuring accuracy in selling, inputting and maintaining bookings to maximise revenue.
• Audit and input group rooming lists, payment instructions, upgrades, VIP designations and guest requests.
• Monitor and manage cut-off dates, group pickup and rate restrictions daily to protect inventory and contractual integrity.
• Balance group block grids and work with Revenue Management on inventory strategy.
• Prepare and lead Cut-Off Meetings and communicate cut-offs, attrition and addenda to clients, conference services and sales.
• Handle reservation requests, modifications and calls courteously and professionally, resolving escalated guest issues diplomatically.
• Review group resumes and detail each group reservation with payment instructions, upgrades and VIPs.
• Understand contract terms, support revenue management with forecasting and perform other managerial duties as required.

Required profile

• University degree or diploma in hospitality management preferred.
• Minimum 2-3 years of reservations or conference services experience, including at least 1 year in a supervisory or managerial role.
• Strong attention to detail, business acumen and ability to work under pressure in a fast-paced environment.
• Ability to work cohesively across departments and stay calm, courteous and guest-focused.

Required skills

• Knowledge of Opera Cloud and Passkey.
• Proficiency in Microsoft Windows applications.
• Strong leadership, interpersonal and problem-solving abilities.