Housekeeping Trainer

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for a Housekeeping Trainer to report to the Executive Housekeeper. The trainer develops, coordinates and delivers structured training for the Housekeeping department so that colleagues are fully trained in Fairmont and Accor brand standards, operational procedures, safety practices and service excellence. The role also supports onboarding, ongoing skills development and continuous improvement in cleanliness, quality and efficiency.

Key responsibilities

• Develop, implement and deliver training programmes for housekeeping staff, including onboarding and orientation for new hires and refresher training for existing colleagues.
• Support the development and improvement of housekeeping procedures, standards and checklists, and ensure training materials follow brand guidelines and health and safety standards.
• Help identify performance gaps with Housekeeping leadership and support performance evaluations with feedback, coaching recommendations and development plans.
• Assist with hiring and onboarding, maintain training records, attendance and certification documentation, and work with supervisors and head housepersons to reinforce training on the floor.
• Collaborate with Housekeeping leadership, Human Resources and Health & Safety teams, and keep training schedules and materials up to date.

Required profile

• 3-5 years' experience in housekeeping, preferably in a luxury hotel or resort.
• Prior experience in training, coaching or supervisory roles is strongly preferred.
• High school diploma or equivalent; a certification, diploma or coursework in Hospitality, Training or Adult Education is an asset.
• Knowledge of workplace health and safety practices related to housekeeping.
• Flexibility to work varied schedules, including weekends or early shifts, and physical ability to demonstrate housekeeping tasks in guest rooms.

Required skills

• Strong knowledge of housekeeping operations, cleaning standards and luxury service expectations.
• Organizational and time-management skills, and effective training, coaching and presentation skills.
• Strong written and verbal communication, and the ability to give constructive feedback.

What we offer

• Complimentary upgrades, extended stays and discounted stays across Fairmont and Raffles properties, plus dining and wellness discounts.
• Health insurance, retirement savings plans and wellness programmes.
• Growth opportunities, mentorship, international mobility and worldwide travel discounts.