Human Capital Manager – People Operations

About the role

PwC Bermuda is looking for an experienced Human Capital Manager to lead people operations and recruitment delivery across the firm. Reporting to the Territory Human Capital Lead, the role will ensure efficient, well‑controlled, and people‑centred services that translate firm priorities into clear processes, reliable data and responsive support for employees and leaders.

Key responsibilities

• Oversee Workday and employee‑data governance, using reports and exception monitoring to improve accuracy and support payroll and other people systems.
• Manage payroll inputs, benefits administration, leave processes and employee‑lifecycle controls, ensuring deadlines, approvals and supporting evidence are complete.
• Lead annual and mid‑year performance cycles, including system readiness, data validation, manager follow‑up, compensation support and issue escalation.
• Own compliance calendar and evidence model for employee files, recruitment, onboarding, immigration records, payroll approvals and policy reviews.
• Coach and quality‑review recruitment team members, ensuring handoffs between recruitment, HR operations, immigration and onboarding are documented and compliant.
• Provide operational governance for HeadStart, student and associate programmes, professional registrations and CPA Bermuda coordination, including budgets and travel support.
• Design and run inclusive employee engagement programmes, coordinating wellbeing, recognition, social and cultural activities with committees and business stakeholders.
• Identify and implement process improvements and automation opportunities to enhance quality, insight and employee experience.

Required profile

• Proven experience in HR operations or human capital management within a professional services environment.
• Demonstrated ability to lead and coach teams, build trusted relationships across the business and manage complex stakeholder expectations.
• Strong analytical mindset with a focus on data accuracy, compliance and continuous improvement.
• Eligibility to work in Bermuda without a work permit.

Required skills

• Workday (HRIS) administration
• Data governance and reporting
• Payroll and benefits administration
• Performance‑management processes
• Recruitment and onboarding procedures
• Event coordination and employee engagement
• Budget and financial tracking