Assistant Spa Manager

About the role

The Assistant Spa Manager supports the Spa Director in delivering exceptional guest experiences at Hamilton Princess & Beach Club. This role combines front‑office leadership, staff development, and operational oversight to ensure the spa and fitness areas run smoothly and meet the resort’s high standards.

Key responsibilities

• Provide proactive, professional guest service while supporting colleagues across the spa and fitness teams.
• Oversee daily operations of spa reception, attendants, technicians and fitness staff, including reception desk duties.
• Train, assess and onboard new hires, maintain training records and ensure compliance with LQA and corporate standards.
• Execute HR functions such as payroll finalisation, recruitment, performance reviews and disciplinary actions.
• Lead daily briefings and department meetings, practising “Management by Walking Around” to monitor cleanliness, maintenance and service quality.
• Complete operational audit packs, partner with the Lead Therapist to uphold health‑department and cleanliness standards.
• Maintain inventory levels for professional and retail products and manage consumables.
• Assist with special projects, events and promotions, and keep policies and SOPs up to date.
• Resolve guest concerns promptly, document actions and notify relevant managers.
• Manage labour budgeting using the labour management system and optimise scheduling with the book4time scheduler.
• Drive the department toward KPI targets and improve overall guest satisfaction.

Required profile

• Strong leadership and communication skills with a focus on guest service excellence.
• Experience in supervising spa or hospitality teams and handling HR‑related tasks.
• Ability to train staff, conduct briefings and maintain high operational standards.
• Attention to detail for cleanliness, inventory control and compliance.
• Proven capability to manage budgets, labour costs and scheduling.

Required skills

• Proficiency with the book4time scheduler.
• Experience using a labour management system for budgeting and scheduling.