Executive Assistant – Luxury Hospitality

About the role

The Executive Assistant supports the General Manager, Hotel Manager and the Executive Committee at Fairmont Southampton, Bermuda’s largest resort. This position ensures seamless communication, meticulous organization and the delivery of luxury‑standard service across the property.

Key responsibilities

• Manage the General Manager’s calendar, travel logistics and priorities, ensuring efficient execution of business demands.
• Coordinate all executive communications, including correspondence, calls, emails, briefing notes and presentation materials.
• Maintain organized systems for confidential documents, contracts, approvals and compliance‑related files.
• Serve as liaison between the Executive Office and internal departments, aligning property‑wide priorities.
• Welcome and assist VIPs, owners, government officials and other high‑profile guests with professional hospitality.
• Support planning and execution of executive events, leadership retreats and special projects, handling logistics, budgets and vendor communication.

Required profile

• Diploma or degree in Business Administration, Office Management, Hospitality or related field (preferred).
• Minimum 5 years of executive‑level administrative support experience, preferably in luxury hospitality.
• Proven ability to manage complex schedules, confidential information and multi‑stakeholder communication.
• Strong interpersonal skills with the capacity to build trust across departments and represent senior leadership.

Required skills

• Advanced proficiency in Microsoft Outlook
• Advanced proficiency in Microsoft PowerPoint
• Advanced proficiency in Microsoft Excel
• Advanced proficiency in Microsoft Word
• Comfort with digital collaboration tools

What we offer

• Complimentary upgrades, extended stays and discounted rates across Fairmont & Raffles properties.
• Health insurance, retirement savings plans and comprehensive wellness programs.
• Opportunities for growth, mentorship and international mobility within Accor.
• Supportive, inclusive culture grounded in respect, teamwork and professional development.