Maître d’ – Luxury Hotel Dining Service Leader

About the role

Join Fairmont Southampton’s luxury hospitality team as a Maître d’, reporting to the Director and Assistant Director of Food & Beverage. You will lead front‑of‑house service excellence across all dining outlets, ensuring each guest enjoys a seamless, personalized dining experience.

Key responsibilities

• Lead the guest welcome experience, manage reservations, assign tables and maintain smooth dining room flow.
• Maintain a strong floor presence, engage with guests, anticipate needs and resolve concerns promptly.
• Oversee daily operations of food and beverage outlets, ensuring service efficiency, quality and brand consistency.
• Monitor seating plans, service pacing and hygiene standards to optimize capacity and revenue.
• Support financial targets through cost control, expense management and upselling initiatives.
• Recruit, train and coach service colleagues, fostering a collaborative team culture aligned with Fairmont values.

Required profile

• Minimum three years’ experience in restaurant service at a managerial or supervisory level, preferably in a luxury hotel.
• Hospitality Management diploma or degree is an asset; food safety certification required or willingness to obtain.
• Proven ability to lead service teams, manage dining room operations and drive guest satisfaction.

Required skills

• Proficiency with Micros or similar POS systems and self‑cashiering processes.
• Food safety certification and knowledge of hygiene standards.
• Reservation and seating management expertise.

What we offer

• Exclusive colleague perks such as complimentary upgrades, discounted stays across Fairmont & Raffles properties, and special dining and wellness discounts.
• Comprehensive health insurance, retirement savings plans and wellness programs.
• Worldwide travel discounts, preferred rates across the Accor portfolio and opportunities for growth, mentorship and international mobility.