Senior Operations Support Analyst

About the role

The Senior Analyst, Operations Support provides comprehensive administrative and operational leadership for the Celebrity River Cruises office in Bermuda. You will act as the central hub for office functions, ensuring smooth travel coordination, onboarding, budgeting, records governance, and regulatory compliance while supporting the growth of the river cruise business.

Key responsibilities

• Coordinate and prepare logistics, agendas, travel, and on‑site support for Board of Directors meetings.
• Develop presentations and briefing materials for senior leadership, maintaining brand alignment.
• Serve as primary point of contact for visitors, callers, and internal stakeholders; manage reception, mail, couriers, and deliveries.
• Oversee workplace solutions including space planning, maintenance, safety compliance, security access, and vendor management for facilities services.
• Lead procurement activities: issue purchase orders, process invoices, and maintain vendor relationships.
• Arrange travel for executives and staff, ensuring policy compliance and efficient itineraries.
• Support onboarding and off‑boarding processes in partnership with HR and IT, handling records management.
• Manage office budgeting, expense reporting, and cost‑control initiatives.
• Maintain records management and data governance to meet regulatory and company standards.
• Plan and execute meetings, off‑sites, and stakeholder events, handling logistics, catering, and communications.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• Minimum 5 years of experience in office and facilities operations management, preferably within hospitality, shipping, or international business.
• Proven ability to collaborate across functions and balance tactical execution with strategic initiatives.

Required skills

What we offer

• Competitive compensation and benefits package.
• Opportunities for career development and advancement within a global vacation‑industry leader.
• Dynamic work environment with exposure to innovative cruise brands.