Director, Catering & Outlet Sales

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for a Director, Catering & Outlet Sales. Reporting to the Director of Events, the role drives revenue, market share and profitability across local catering, destination weddings, social events, private dining, restaurant and outlet sales. It is the commercial lead for the Bermuda catering and destination wedding markets, building a pipeline of new and repeat business and key client and partner relationships.

Key responsibilities

• Develop and execute the commercial strategy for catering, weddings, social events, private dining and outlet sales, and lead the Bermuda catering and destination wedding sales strategy
• Build relationships with corporate decision-makers, event planners, travel advisors, DMCs and other referral partners, and lead the sales process from prospecting to conversion
• Maximise wedding revenue across rooms, suites, ceremonies, receptions, welcome events, rehearsal dinners and resort experiences
• Partner with Food & Beverage and Marketing on private dining, restaurant buyouts, seasonal experiences and outlet revenue, and develop packages and promotions
• Own sales forecasts, budgets and revenue performance, monitor leads and conversion, and maximise revenue across peak, shoulder and seasonal periods
• Lead the Catering & Outlet Sales team, set targets and collaborate with Events, F&B, Culinary, Banquets, Sales & Marketing and Revenue Management
• Serve as senior relationship leader for key clients, conduct presentations and site inspections, and act as an ambassador for the resort in Bermuda and key destination wedding markets

Required profile

• Minimum 5 years of progressive catering, wedding, event or food & beverage sales experience, preferably in a luxury hotel or resort
• Proven success in proactive business development and revenue target achievement
• Experience developing local catering, luxury social and/or destination wedding business strongly preferred; previous sales leadership experience preferred
• Bachelor's degree in Hospitality Management, Business Administration, Sales & Marketing or a related field preferred
• Flexibility to work evenings, weekends and holidays, and to travel for client development and industry events

Required skills

• Strong sales, negotiation, networking and relationship-building skills
• Forecasting, budgeting, pricing and revenue optimisation
• Proficiency with Microsoft Office and Opera/OSEM or comparable hotel sales and catering systems

What we offer

• Complimentary upgrades, extended stays and discounted stays across Fairmont and Raffles properties
• Dining and wellness discounts and other perks