Discover Bermuda Support Executive

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for a Discover Bermuda Support Executive to support the planning and delivery of its destination management services, with a focus on luxury group, incentive and customised destination programmes. Working closely with Discover Bermuda Managers, the role coordinates programme logistics, transportation, suppliers, documentation and guest requirements.

Key responsibilities

• Support the planning and execution of group and incentive programmes, including airport transfers, transportation, excursions, dine-arounds, entertainment and off-site events
• Prepare and maintain itineraries, manifests, schedules, guest lists and other operational documentation
• Coordinate airport arrivals and departures, meet-and-greets, luggage and guest transportation
• Confirm suppliers, venues, guides and activities, track programme changes and help with contingency arrangements
• Respond to guest, client and meeting planner requests, recommend Bermuda experiences and support client site inspections
• Liaise with transportation providers, tour operators, venues, guides and restaurants, and monitor supplier delivery
• Support managers, sales and events with proposals, itineraries, destination concepts and programme costings, and assist with supplier invoices and post-programme reconciliation
• Maintain programme files, schedules and checklists, and ensure clear communication between Discover Bermuda, Events, Sales and resort operations

Required profile

• 1-2 years of experience in tourism, destination management, events, group travel or hospitality preferred
• Diploma or Bachelor's degree in Hospitality, Tourism, Event Management, Business or a related field preferred, or equivalent experience
• Knowledge of Bermuda's attractions, culture and tourism landscape is highly desirable
• Flexibility to work evenings, weekends and holidays

Required skills

• Proficiency with Microsoft Office and relevant hotel, event or reservation systems
• Comfortable working with schedules, manifests, pricing and detailed programme information
• Valid driver's licence is an asset

What we offer

• Complimentary upgrades, extended stays and discounted stays across Fairmont and Raffles properties, plus dining and wellness discounts
• Growth and development opportunities, mentorship and international mobility
• Health insurance, retirement savings plans and wellness programmes
• Worldwide travel discounts and preferred rates across the Accor portfolio