Events Concierge

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for an Events Concierge to join its Events team. Reporting to the Director of Events, the role delivers seamless, personalized, luxury-level service to meeting planners and conference guests and acts as the on-site extension of the Events team, anticipating client needs and responding proactively to requests and changes.

Key responsibilities

• Serve as the dedicated on-site Events contact for meeting planners during assigned events, working with the Event Manager
• Review BEOs, group resumes, agendas and event details, and inspect meeting rooms and public areas for setup, signage, cleanliness and presentation
• Monitor meetings, breaks, room refreshes and room turns, and respond calmly to changes and last-minute requests
• Help meeting planners and guests with materials, printing, deliveries, directions and other reasonable requests
• Coordinate resolution of meeting room, AV, temperature, lighting, housekeeping or maintenance issues
• Receive, organize, store and deliver conference boxes, packages, equipment and materials, and maintain event boards, reader boards and signage
• Maintain accurate event boards, reader boards, meeting room signage and directional information
• Work with Events Managers, Sales, Banquets, Front Office, Housekeeping, Engineering and external partners, and take part in pre-convention meetings, site inspections and planning visits
• Support service recovery and escalate concerns appropriately
• Keep a visible, professional presence and uphold Fairmont brand standards

Required profile

• Minimum 1 year of hotel or hospitality experience, preferably in Conference Services, Catering, Banquets, Front Office or another guest-facing role; previous conference or event experience is an advantage
• High school diploma or equivalent; hospitality, hotel management or business education is an asset
• Ability to work varying schedules, including days, evenings, weekends, public holidays and extended hours, and to stand and walk for long periods
• Interest in developing a career in Conference Services and Catering preferred

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• English reading, writing and speaking
• Experience with Opera Cloud, OSEM or comparable hotel event systems is an asset
• Guest service, organization, attention to detail, multitasking and problem-solving

What we offer

• Complimentary upgrades, extended stays and discounted stays across Fairmont and Raffles properties, plus dining and wellness discounts
• Growth opportunities, mentorship and international mobility
• Health insurance, retirement savings plans and wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio