Events Support Executive (Coordinator)

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for an Events Support Executive (Coordinator) who reports to the Executive Events Manager. The role provides operational, administrative and logistical support for conferences, meetings, incentive programs, weddings and special events, keeping event information, systems, documentation and client requirements accurate and timely.

Key responsibilities

• Support the Events team with sales-booked and catering-only groups from planning through execution and post-event follow-up
• Maintain event information, activities, traces and documentation in Opera Cloud, OSEM and other systems
• Prepare, update and distribute BEOs, group resumes, floor plans, correspondence and other event documentation
• Track deadlines, client deliverables and milestones, and coordinate meeting specs, rooming lists, VIP/suite requirements, F&B, AV, transport, entertainment and décor
• Assist with deposits, billing instructions, banquet checks, master account documentation and final billing reconciliation
• Coordinate event changes, support site inspections, planning and pre-convention meetings, and prepare event files to brand standards
• Respond to client and meeting planner requests, support service recovery, and provide onsite support during arrivals, meetings, functions and VIP events
• Work with Sales, Banquets, Culinary, Front Office, Reservations, Housekeeping, Concierge, AV and external partners such as DMCs and vendors
• During the resort's reopening, help implement event standards, templates, systems, SOPs and processes

Required profile

• Diploma or Bachelor's degree in Hospitality, Event Management or a related field preferred, or equivalent experience
• Minimum 1-3 years in Conference Services, Event Coordination, Catering or a related hospitality role
• Experience in a luxury hotel, resort or large-scale event environment is an asset
• Ability to work evenings, weekends, holidays and extended hours, and to provide onsite support during events

Required skills

• Proficiency with Opera Cloud, OSEM or comparable Sales & Catering platforms and Microsoft Office; CVENT experience is an asset
• Knowledge of food and beverage, banquet and event operations is an asset
• Strong organization, attention to detail and ability to manage multiple events and deadlines

What we offer

• Complimentary upgrades, extended stays and discounted stays across Fairmont and Raffles properties, plus dining and wellness discounts
• Growth opportunities, mentorship and international mobility
• Health insurance, retirement savings plans and wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio