Accounts Receivable Assistant

About the role

Fairmont Southampton, Bermuda's largest resort, is looking for an Accounts Receivable Assistant who reports to the Assistant Director, Finance & Business Support. The role supports the accurate and timely administration of the hotel's accounts receivable, working closely with Sales, Events, Front Office and Finance teams. Candidates apply online and complete a short questionnaire with their employer.

Key responsibilities

• Prepare, review and distribute invoices, statements and account summaries; process daily receipts including bank transfers, credit card settlements and direct payments.
• Maintain accurate customer account records and verify that charges are supported by proper documentation.
• Monitor aging reports, follow up overdue accounts by phone, email and letter, and escalate high-risk accounts to the Credit Manager.
• Reconcile customer accounts, apply payments to the right invoices, and help with daily and monthly AR reconciliations.
• Support month-end closing, prepare aging reports, assist with bad debt reserve calculations and support internal and external audits.
• Follow credit, billing and collection policies, keep confidential financial information secure, and collaborate with Sales, Events, Reservations and Front Office on billing accuracy.

Required profile

• 1-3 years of experience in accounts receivable, credit, collections, accounting or finance, preferably in hospitality.
• Experience managing customer accounts, invoicing, collections and reconciliations; experience with accounting or property management systems preferred.
• Associate's degree, diploma or certificate in Accounting, Finance, Business Administration or a related field preferred; equivalent education and experience considered.
• Ability to meet month-end and year-end deadlines, work additional hours when needed, and sit for long periods at a computer.

Required skills

• Strong understanding of accounts receivable, collections and financial controls.
• Proficiency in Microsoft Office, especially Excel, Word and Outlook.
• Experience with Opera, Opera Cloud, SUN Systems or similar hotel accounting software preferred.
• Organised, accurate, analytical and able to work independently in a fast-paced environment.

What we offer

• Complimentary upgrades, extended stays and discounted stays across Fairmont and Raffles properties, plus dining and wellness discounts.
• Growth and development opportunities, mentorship and international mobility.
• Health insurance, retirement savings plans and wellness programmes.
• Worldwide travel discounts and preferred rates across the Accor portfolio.